Delete your account and data

This page explains how to permanently delete your Under Heavens account, published by Dorian Wolff (com.underheavens.game on Google Play, com.underheavens.game on the App Store).

If you have never signed in, there is nothing to delete: your roster and journeys live only on your device, and removing the app removes them.

Option 1 — from inside the game

1. Open Under Heavens.
2. Go to Settings.
3. Choose Account, then Delete account.
4. Confirm. The account and its data are queued for deletion immediately, and you are signed out.

Option 2 — by email

Write to support.dorian@gmail.com from the email address on the account, with the subject Account deletion request.

Include the display name shown on your profile if you have one. We reply within 5 working days and complete the deletion within 30 days. We ask for nothing beyond what is needed to identify the account, and we never ask for a password.

What gets deleted

• Your email address, display name and sign-in identifiers.
• Your roster, journeys, treasures, currencies and settings held on our servers.
• Your contest entries, ratings, rankings and stored replays.
• Any support correspondence tied to the account.

Timing. Data is removed from live systems within 30 days of the request. Encrypted backups roll off within a further 90 days, after which no copy remains.

What is kept, and why

• Purchase and tax records. Receipts for purchases are kept for the period required by French accounting and tax law. They contain the transaction, not your gameplay.
• Abuse records. If an account was removed for cheating or abuse, we keep the minimum identifier needed to enforce that decision.

Both are retained on legal-obligation and legitimate-interest grounds under the GDPR; see the privacy policy.

Before you delete

• Purchases are not refundable through deletion. Anything you bought is tied to the account and is lost with it. Refunds are handled by Apple or Google, not by the studio.
• Cancel any subscription first in your Apple or Google account. Deleting a game account does not cancel a store subscription.
• Progress stored only on your device is not affected by account deletion. To remove that, delete the app.

Deleting only part of your data

If you want your contest replays or your display name removed without deleting the whole account, write to support.dorian@gmail.com and say which. You do not have to delete the account to exercise that right.