Support
Whatever it is, this is the door.
Under Heavens is made by one studio, and support is not outsourced. Write to support.dorian@gmail.com and a person reads it.
Support
Something is broken
Tell us the device, the OS version, and what you were doing when it happened. A screenshot helps more than anything else.
Report a bugA purchase did not arrive
Purchases are granted after the store confirms them. If one is missing, send the receipt from Apple or Google and we will restore it.
Missing purchaseDelete my account and data
Three taps inside the game, or one email. Everything attached to the account goes with it.
Account deletionA privacy or data request
Access, correction, portability, objection — all of it goes to the privacy address and is answered within a month.
Privacy request
Common answers
Before you write in.
How quickly do you answer?
Within 5 working days, usually faster. The studio is small, and the same person reads every message.
I lost my progress after reinstalling.
Sign in before you reinstall and your roster and journeys come back with the account. If you were signed in and something is still missing, write to us with the account email.
Can I move my account to a new phone?
Yes. Sign in with the same email, Apple or Google account on the new device and your roster follows you.
How do I report a player or a display name?
Send the display name and where you saw it to the support address. Names that break the terms are removed and repeat offenders lose contest access.
Do you accept translation or bug-hunting help?
Yes — write to the support address and say which language or which part of the game you want to dig into.